Contact Us

Please fill in the contact form if you have any questions, comments or wholesale inquiries. We would love to hear from you! 

Alternatively please email us at the following addresses: 

Press enquiries: press@toastiepig.com

General/wholesale enquiries: hello@toastiepig.com

 

 

           

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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SIZING, CARE & SHIPPING

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BEAUTIFULLY GIFT WRAP YOUR PURCHASE

All of our products will be sent tissue-wrapped and sealed with an iridescent 'Piko' sticker. 

 

CARING FOR YOUR TOASTIE PIG

Our luxury baby hats are made with the finest, most delicate yarns and need to be washed with tender loving care. Soak in luke-warm water for no more than 30 minutes using a mild detergent, squeezing gently but be careful not to wring or stretch. Dry flat on a towel and out of direct sunlight, please never tumble dry or dry clean.

Our puffer jackets are machine washable on a low heat. Please follow the cleaning instructions below.

For stain removal we recommend gently scrubbing the area with a detergent.

When washing your down-filled jacket, we recommend you use a specially designed down cleaner. There is a wide selection available online. Using regular detergent can strip the natural oils out of the down structures, which will decrease performance and cause clumping. 

Step 1. Open all zippers. 

Step 2. It is recommended that you clean the detergent compartment and run the machine on a hot wash cycle to rinse it of residual detergent. 

Step 3. Set the cycle to delicate / wool cycle (a low heat, gentle setting)

Step 4. Once the cycle is finished set the machine to rinse once or twice more - it is important to ensure that all the detergent is rinsed from the down. 

Step 5. Take the jacket out of the machine and gently shake to remove excess moisture. 

Step 6. Turn the jacket inside out and lie flat. Remove excess water by gently pressing on it with a clean towel. 

Step 7. Place the jacket on a low heat tumble dry with laundry balls or clean tennis balls - this will prevent the down from clumping and help it regain its loft. Do not be tempted to place it on a high heat. Turn the jacket inside out periodically to help the drying process.  

It is a labour of love, however by cleaning your Toasties Puffer correctly you will ensure the down remains lofty and your puffer looks good as new. 

 

SIZING GUIDE

  • Puffer Jackets:

X-Small (1-2 Yrs) Centre-back body length: 40cm

Small (3-4 Yrs) Centre-back body length: 44cm

Medium (5-6 Yrs) Centre-back body length: 48cm

Large (7-8 Yrs) Centre-back body length: 53cm

  • Our hats come in three snuggly sizes:

Newborn - Baby (0 - 6 months)

Baby - Toddler (6 - 18 months)

Toddler - Child (18 months - 6 years)

 

SERVICE & QUALITY

We make it our upmost priority to get your goods to you as soon as possible and in perfect condition. If you are not 100% satisfied with your Toastie Pig product or service, please get in touch with us and one of our sales team will be happy to help. You have up to 30 days from date of purchase to be eligible for a refund or exchange, provided the product is unworn and with original swing tag, if applicable.

 

DELIVERY & RETURNS

We offer a choice of shipping options to addresses within the UK:

First class: £4.40 

Tracked: £5.50

Europe: £7.95

Rest of World: £11.95

Please note, all orders placed using Royal Mail 1st class have no tracking option available and Toastie Pig cannot be held responsible for items that go missing when ordered using this service. Please ensure that you give the correct address when placing your order.